糖心视频

Our office is responsible for the loan collection process for Nursing, Nurse Faculty, Health Professions and Perkins Loans.

Mission

• The mission of the Loan Collections Office, a subdivision of the Division of Budget and Finance, is to oversee the billing and collection in conjunction with our contracted loan servicer, Heartland ECSI.

Vision

• The Loan Collections Office will provide services in an efficient and courteous manner to our individual borrowers.

Values

• We are committed to satisfy our borrowers' needs. We will respond to all requests with courteous and prompt service. We will create an office atmosphere that is respectful, ethical, friendly and, most importantly, service oriented.

Goals

1. Build student loan records in a timely fashion.
2. Ensure the accuracy and maintain the safe keeping of the original promissory notes.
3. Provide accurate and timely billing information.
4. Conduct exit interviews, process deferment and cancellation requests.
5. Maintain and balance individual loan accounts and activity accounts.
6. Prepare federal and state reports.
7. Working together to create a positive work environment.